Midway Specialty Care Center’s Case Management team is here for you! We provide you, the patient, with free case management services to help you navigate what can be a complicated healthcare system.
Our case management services adhere to guidelines established by the Agency for Health Care Administration; Florida Medicaid, Home and Community Based Waivers Unit, and the Florida Department of Health, Bureau of HIV/AIDS. We maintain client confidentiality at all costs.
What you Can Expect a Case Manager to Do:
The case manager is responsible for performing and documenting the following activities.
Advocate for the needs of the recipient.
Coordinate the completion of Medical Needs Assessment.
Periodic face-to-face reassessments.
Develop and update plans of care based on the recipient’s acuity level in consultation with the recipient, caregiver, the physician’s office, CARES staff, disease and other relevant parties.
Provide updated copies of the plan of care to the recipient as requested.
Coordinate efforts to access services provided by all funding sources including Medicaid and non-Medicaid sources.
Follow up with the recipient and the provider to monitor the quality, quantity, duration and effectiveness of the services provided.
Maintain documentation for all services authorized and any follow up activity.
Maintain required face-to-face and telephone contacts with the recipient as described in the client’s “level of need”.